Book An Appointment
The practice offers consultations with doctors and nurses. You can book a telephone consultation or arrange to see a doctor at the surgery. Very occasionally the doctors will do visits to housebound patients.
Current waiting times for routine appointments are longer due to coronavirus and we apologise for any inconvience but are looking at ways to improve this. We are currently strictly limiting face to face appointments and trying to deal with issues on the phone where possible. This is in line with Government advice on social distancing.
How to make an appointment
In person at reception or by calling 0141 632 4698. You can also book appointments on-line (registration required to use this system). *Online bookings have been temporarily suspended due to coronavirus. Please call the practice to book.*
Appointments are available every morning and afternoon at Grantley Street and some appointments are available at our Clarkston Road surgery. Routine appointments are booked for 10 minutes.
An appointments system operates for all the surgeries. URGENT MEDICAL ISSUES can be dealt with on a same day basis.
You are responsible for being on time and keeping appointments with us. Please let us know as soon as possible if you cannot make an appointment.
The practice participates in Extended Hours. These appointments are primarily intended for patients who find it more convenient accessing our service out with core hours. These are usually on a Tuesday morning from around 7.00 am and are a mixture of doctor and nurse appointments.
Signposting
Your GP may not always be the right person to see first. There may be a more appropriate member of our team who can help you with your problem. This means that our staff will enquire as to the general nature of the problem. Please be assured that they are only collecting information that will help them direct you to the most appropriate person or service to deal with your problem and are bound by the same strict code of confidentiality as the doctors. The receptionists are trained to point you to the right service. You can also click here for further information from Greater Glasgow and Clyde Healthboard.
The practice has a HCA (health care assistant) for taking blood and blood pressure. There are two practice nurses for more complicated nursing problems and there are also attached health visitors and district nurses.
Other services provided by the health board
A full list of services can be found by clicking here
The Minor Ailment Service is pharmacy led and may be the first port of call for minor conditions such as the following types of issues: athlete’s foot; cold sores; constipation; diarrhoea; eczema; piles; hay-fever; headaches; head-lice; indigestion; mouth ulcers; nasal congestion; sore throat/colds; thrush; worms; warts; verrucas; eye-infections; teething. Using this service will free up GP appointments for more complex or urgent problems.
Opticians can be the first “port of call” for an eye problem and have the equipment to be able to carry out a thorough assessment.
Minor Injuries Clinic: New Victoria Infirmary 9am – 9pm
OOH (out of hours) service: phone NHS 24 or 111
A+E: Queen Elizabeth University Hospital – 24 hours
DIAL 999 for choking, suspected stroke, chest pain, breathing difficulties, unconsciousness, serious blood loss or other emergencies.
How to cancel an appointment
If you have received an appointment reminder text message (SMS) you can simply reply CANCEL back by using the same message.
If you are registered for online access, you can cancel your appointment by logging onto your account from any computer, tablet or smartphone.
You can call us on 0141 632 4698
If you are passing by just pop in and kindly let our receptionists know that you wish to cancel your appointment.
Thank you in advance for allowing another patient to use your appointment slot!
Telephone Advice
The practice now offers telephone consultations as well as face to face consultations.
If you would prefer a telephone consultation, please tell the receptionist who will arrange the best time for the doctor to call you.
Medical students
We sometimes have medical students sitting in during consultations with patients. If you do not wish to have a medical student present, it is quite alright to let Reception or your doctor know. We will ask them to leave the room while you are seen.
