Corona Virus Pandemic Appointment Restrictions.
We are currently strictly limiting face to face appointments and trying to deal with issues on the phone where possible. In some cases video consultations may also available. You may be asked if you could submit a photo to a secure email address if this might help to deal with your condition. This is in line with Government advice on social distancing.
We are currently experiencing a very high demand for appointments and as a result the wait for a routine appointment is a little longer than usual. We apologise for this and ask for your patience at this busy time. Please consider if your issue could be dealt with in the first instance by another service e.g. the pharmacy (see 'signposting' section below). If you have an extremely urgent medical issue and therefore need to speak to a doctor that day, please try to call as early in the day as possible as this helps us to manage our workload.
How to make an appointment
In person at reception or by calling 0141 632 4698. You can also book appointments on-line (registration required to use this system). *Online bookings have been temporarily suspended due to coronavirus. Please call the practice to book.*
Appointments are available every morning and afternoon at Grantley Street and some appointments are available at our Clarkston Road surgery. Routine appointments are booked for 10 minutes.
An appointments system operates for all the surgeries. URGENT MEDICAL ISSUES can be dealt with on a same day basis.
You are responsible for being on time and keeping appointments with us. Please let us know as soon as possible if you cannot make an appointment.
The practice participates in Extended Hours. These appointments are primarily intended for patients who find it more convenient accessing our service out with core hours. These are usually on a Tuesday morning from around 7.00 am and are a mixture of doctor and nurse appointments.
Video appointment link:
If you have been asked by a GP to attend a video consultation, please use this link to enter the online waiting room https://nhsattend.vc/gp49553 (works in Google Chrome or Safari only). Please note that you will only be able to see a doctor via this link if they have invited you to log on for a consultation.
Your GP may not always be the right person to see first. There may be a more appropriate member of our team who can help you with your problem. This means that our staff will enquire as to the general nature of the problem. Please be assured that they are only collecting information that will help them direct you to the most appropriate person or service to deal with your problem and are bound by the same strict code of confidentiality as the doctors. The receptionists are trained to point you to the right service. You can also click here for further information from Greater Glasgow and Clyde Healthboard.
The practice has a HCA (health care assistant) for taking blood and blood pressure. There are two practice nurses for more complicated nursing problems and there are also attached health visitors and district nurses.
Other services provided by the health board
The Minor Ailment Service is pharmacy led and may be the first port of call for minor conditions such as the following types of issues: athlete’s foot; cold sores; constipation; diarrhoea; eczema; piles; hay-fever; headaches; head-lice; indigestion; mouth ulcers; nasal congestion; sore throat/colds; thrush; worms; warts; verrucas; eye-infections; teething. Using this service will free up GP appointments for more complex or urgent problems.
Opticians can be the first “port of call” for an eye problem and have the equipment to be able to carry out a thorough assessment.
Minor Injuries Clinic: New Victoria Infirmary 9am – 9pm
OOH (out of hours) service: phone NHS 24 or 111
A+E: Queen Elizabeth University Hospital – 24 hours
DIAL 999 for choking, suspected stroke, chest pain, breathing difficulties, unconsciousness, serious blood loss or other emergencies.
How to cancel an appointment
If you have received an appointment reminder text message (SMS) you can simply reply CANCEL back by using the same message.
If you are registered for online access, you can cancel your appointment by logging onto your account from any computer, tablet or smartphone.
You can call us on 0141 632 4698
If you are passing by just pop in and kindly let our receptionists know that you wish to cancel your appointment.
Thank you in advance for allowing another patient to use your appointment slot!
The practice now offers telephone consultations as well as face to face consultations.
If you would prefer a telephone consultation, please tell the receptionist who will arrange the best time for the doctor to call you.
We sometimes have medical students sitting in during consultations with patients. If you do not wish to have a medical student present, it is quite alright to let Reception or your doctor know. We will ask them to leave the room while you are seen.
The covid-19 vaccination programme is underway in Greater Glasgow and Clyde. Some groups are being vaccinated at the GP practice and others are being vaccinated elsewhere by the healthboard. We encourage you to get vaccinated. More info can be found here.View Details