Corona Virus Pandemic Appointment Restrictions.
We are currently strictly limiting face to face appointments and trying to deal with issues on the phone where possible due to the covid-19 pandemic. In some cases video consultations may also available. You may be asked if you could submit a photo to a secure email address if this might help to deal with your condition. This is in line with Government advice on social distancing.
We are currently experiencing a very high demand for appointments and as a result the wait for a routine appointment is a little longer than usual. We apologise for this and ask for your patience at this busy time. Please consider if your issue could be dealt with in the first instance by another service e.g. the pharmacy (see 'signposting' section below). If you have an extremely urgent medical issue and therefore need to speak to a doctor that day, please try to call as early in the day as possible as this helps us to manage our workload.
How to make an appointment
In person at reception or by calling 0141 632 4698. If you are calling for an appointment with the doctor please call before 11am, particularly if you feel you need seen that day.
After 5pm our GPs are busy dealing with emergencies and therefore our routine lines are closed, however if you have an emergency between 5pm and 6pm you can phone the usual practice number 0141 632 4698 and you will be asked to call the emergency mobile number. After 6pm urgent enquiries that can't wait until the next day should go to the out of hours GP service that can be reached by calling 111.
You can also book appointments on-line (registration required to use this system). *Unfortunately you cannot book online at the moment, please call the surgery*
Appointments are available every morning and afternoon at Grantley Street and some appointments are available at our Clarkston Road surgery. Routine appointments are booked for 10 minutes.
An appointments system operates for all the surgeries. URGENT MEDICAL ISSUES can be dealt with on a same day basis.
You are responsible for being on time and keeping appointments with us. Please let us know as soon as possible if you cannot make an appointment.
The practice participates in Extended Hours. These appointments are primarily intended for patients who find it more convenient accessing our service out with core hours. These are usually on a Tuesday morning from around 7.00 am and are a mixture of doctor and nurse appointments.
Video appointment link:
If you have been asked by a GP to attend a video consultation, please use this link to enter the online waiting room https://nhsattend.vc/gp49553 (works in Google Chrome or Safari only). Please note that you will only be able to see a doctor via this link if they have invited you to log on for a consultation.
Your GP may not always be the right person to see first. There may be a more appropriate member of our team who can help you with your problem. This means that our staff will enquire as to the general nature of the problem. Please be assured that they are only collecting information that will help them direct you to the most appropriate person or service to deal with your problem and are bound by the same strict code of confidentiality as the doctors. The receptionists are trained to point you to the right service. You can also click here for further information from Greater Glasgow and Clyde Healthboard.
Other services provided by the health board
The Minor Ailment Service is pharmacy led and may be the first port of call for minor conditions such as the following types of issues: athlete’s foot; cold sores; constipation; diarrhoea; eczema; piles; hay-fever; headaches; head-lice; indigestion; mouth ulcers; nasal congestion; sore throat/colds; thrush; worms; warts; verrucas; eye-infections; teething. Using this service will free up GP appointments for more complex or urgent problems.
Opticians can be the first “port of call” for an eye problem and have the equipment to be able to carry out a thorough assessment.
Minor Injuries Clinic: New Victoria Infirmary 9am – 9pm
OOH (out of hours) service: phone NHS 24 or 111
A+E: Queen Elizabeth University Hospital – 24 hours
DIAL 999 for choking, suspected stroke, chest pain, breathing difficulties, unconsciousness, serious blood loss or other emergencies.
Community Treatment Rooms: You may be asked to book an appointment at the treatment room for blood tests or other simple procedures such as dressing changes. To access please call 0141 355 1525.
How to cancel an appointment
If you have received an appointment reminder text message (SMS) you can simply reply CANCEL back by using the same message.
If you are registered for online access, you can cancel your appointment by logging onto your account from any computer, tablet or smartphone.
You can call us on 0141 632 4698
If you are passing by just pop in and kindly let our receptionists know that you wish to cancel your appointment.
Thank you in advance for allowing another patient to use your appointment slot!
The practice now offers telephone consultations as well as face to face consultations.
If you would prefer a telephone consultation, please tell the receptionist who will arrange the best time for the doctor to call you.
We sometimes have medical students sitting in during consultations with patients. If you do not wish to have a medical student present, it is quite alright to let Reception or your doctor know. We will ask them to leave the room while you are seen.
Children aged 5 to 11 years old are now be eligible for a COVID-19 vaccine. For info click here or call: 0800 030 8013. Please do not call the practice as we are unable to provide information.View Details
This is no longer provided in the practice, GGC healthboard provide this service. Information on what vaccinations are required, together with malarial and safe travel advice can be found at at Home - Fit for Travel. The website allows you to select your destination and then view the requirements for the destination before contacting the providers on the board website. 4 Travel Vaccines are available on the NHS (Typhoid, Hepatitis A, DPT and Cholera) at no direct cost to the patient. Any other vaccinations will incur a cost. Please scan the qr code for more information.View Details
Think you might have long covid? Are you struggling? The Scottish government have posted information and access to support on NHS Inform - click here.View Details
Important Notice. GPs and their teams cannot issue vaccination exemption certificates. Further information on the vaccination exemption certificates scheme, including information on safe vaccination and routes to obtain an exemption can be found on the Scottish Government and NHS Inform websites. Alternatively you can phone the free NHS Covid helpline on: 0808 196 8565. Dr Gregor Smith Chief Medical Officer.View Details
Flu vaccinations are NOT being given at the practice this year. Information on how you obtain your flu vaccination is available here. Please do not call the practice for information as we are no longer responsible for delivery of flu vaccinations and therefore cannot provide information. As always, we encourage you to consider getting vaccinated.