General Information

If you are calling for an appointment with the doctor please call as soon after 8.30am as possible, and before 11am if possible.

GP appointments are booked for the same day that you call, the receptionist will take your details and a GP will call you back. Please make every effort to answer the call – if the GP is unable to contact you after 2 failed attempts, you will need to call the following day to re-book an appointment. We offer a number of pre-bookable appointments each morning and afternoon for non urgent issues. These can either be face to face or via telephone consultation. Additionally medication reviews and nurse appointments that can be booked ahead of time. 

After 4pm our GPs are busy dealing with emergencies and therefore our routine lines are closed, however if you have an emergency between 4pm and 6pm you can phone the usual practice number 0141 632 4698 and you will be asked to call the emergency mobile number.

Can another health professional help?

Sometimes a GP may not be the most appropriate healthcare professional to deal with your ailment. Other professionals such as pharmacists, opticians and dentists may be better placed to help. This means that our staff will enquire as to the general nature of the problem. Please be assured that they are only collecting information that will help them direct you to the most appropriate person or service to deal with your problem and are bound by the same strict code of confidentiality as the doctors.  The receptionists are trained to point you to the right service.  

Access the online appointment system

Manage your appointments with our online service: Booking appointments will follow shortly

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Urgent appointments

To request an urgent appointment for today (Monday to Friday):

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment :

  • NOTE – Appointments are limited to 10 minutes and are around a single issue
  • phone us on during opening hours
  • visit the surgery and speak with a receptionist, during opening hours

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If we do not have available routine appointments to fit with a need and a patient feels their problem cannot wait until the next available offered, they will be told that a GP will call them back to assess the appropriate pathway for them. For patients who need to be seen, this will involve bringing them in to an “extra” slot created specifically by the GP. If through agreement between the GP and patient an alternative plan is more appropriate, this will be made.

Extended Hours

The surgery runs an Extended Hours Clinic usually on a Tuesday from around 07.00 in the morning and in the evening until 18.30. These appointments are for those who are unable to attend appointments during our normal consulting hours.

Please be aware that there is limited availability of these appointments therefore we kindly ask that those who are able to attend during normal surgery hours do not request these appointments.

Appointments for the extended access service are booked by calling the surgery reception.

Cancelling or changing an appointment

Cancel your appointment:

  • using the GP online system – Patient Access
  • using our online cancel an appointment form
  • phone us on during opening hours
  • reply CANCEL to your appointment reminder text message
  • If you are late for an appointment you may be asked to re-book
  • If you are passing by just pop in and kindly let our receptionists know that you wish to cancel your appointment.

Thank you in advance for allowing another patient to use your appointment slot!

Routine vaccinations

Vaccinations help protect you and your family from many infectious diseases. You’ll be offered different routine vaccinations at different times, depending on your age and circumstances. For most routine vaccinations, your local health board will invite you by sending you a letter when you become eligible.You do not need to contact them to arrange your vaccinations.

You will be invited to a new location to receive your immunisations instead of your GP practice.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Many issues can be dealt with by a phone call. The receptionist may offer you this option or you can request a telephone consultation with a GP. If your usual GP is at work you can arrange for a call back from them that day, or, if they are not at work, you can arrange a call back for another day. 

If you do not have a usual GP, or need to speak to a doctor that day, you can arrange a call back from the “On Call” GP.  Please let the receptionist know the urgency of your enquiry.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, or by face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

If you need help when we are closed

The 111 service provides urgent care information and support if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

When to call 999

You should only call 999 in a medical emergency, when someone is seriously ill or injured and their life is at risk.

  • Emergencies can include:
  • Loss of consciousness
  • Cardiac arrest
  • Heart attack
  • Stroke
  • An acute confused state
  • Chest pains
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • Severe allergic reactions
  • Severe burns or scalds
  • Major trauma, such as a road traffic accident or fall from a height.

If you are unsure if it is an emergency, call NHS 24 on 111.

What happens when you call 999

An operator will ask which emergency service you need. If it’s a medical emergency, ask for the ambulance service. The ambulance service will ask some questions to find out what has happened and arrange the most appropriate help.

Further information is available on the Scottish Ambulance Service website:

Scottish Ambulance Service >

By only calling 999 for serious illnesses or injuries, it means that people who need essential treatment can get it as soon as possible.

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10.00 if possible.

If a patient aged between 16 and 75 years has not had a practice consultation within a period of three years, we are happy, on request, to provide a consultation.

Additional information about your appointment with us
Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Intimate Examinations

During your care, a doctor may need to examine you in order to provide you with the best care. Occasionally this may involve an examination of intimate areas. We understand that this can be stressful and embarrassing. If this sort of examination is necessary:

  • We will explain to you why the examination is necessary and give you the opportunity to ask questions.
  • We will explain what the examination will involve, including whether you can expect it to be painful or uncomfortable.
  • We will obtain your permission before carrying out this examination You will be offered a chaperone.
  • At all times we will respect your privacy during the examination and while dressing and undressing.

Your doctor and the nursing staff will be happy to discuss any concerns you have about this.

Private Medical Examinations

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.