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SPECIAL NOTICE: Covid-19 information. We have been open throughout the pandemic but are having to operate differently to stay in line with government guidance. If possible please avoid coming to the practice in person and instead call us with any issues or requests. If you have symptoms of fever, cough or loss of / change in sense of smell or taste please self-isolate with self care while you are unwell. If you need medical advice then please refer to current advice on the NHS Inform website (link is under 'health advice'). We are currently experiencing a very high demand for appointments. Please consider if another service may be able to help in the first instance - more information can be found under 'appointments'. If you are asked to attend the surgery please wear a face covering if you have one, many thanks.

How do I make an appointment?

Please look at the signposting section and the health advice page for more information on the most suitable way to access help for your problem.

Appointments with the GP or practice nurse can be made via reception. Please call before 11am.

Please remember that the majority of doctors appointments are 10 minutes long. This is in keeping with other general practices nationally, and enables us to balance the demand of workload within the surgery.

We ask that if there is more than one issue that needs to be discussed that this can be dealt with within that time. The doctor or nurse may ask you to make a further appointment if he or she is unable to cover all the issues in that appointment slot.

If we do not have available routine appointments to fit with a need and a patient feels their problem cannot wait until the next available offered, they will be told that a GP will call them back to assess the appropriate pathway for them. For patients who need to be seen, this will involve bringing them in to an "extra" slot created specifically by the GP. If through agreement between the GP and patient an alternative plan is more appropriate, this will be made.

How to make a telephone consultation?

Many issues can be dealt with by a phone call. The receptionist may offer you this option or you can request a telephone consultation with a GP. If your usual GP is at work you can arrange for a call back from them that day, or, if they are not at work, you can arrange a call back for another day.  If you do not have a usual GP, or need to speak to a doctor that day, you can arrange a call back from the "On Call" GP.  Please let the receptionist know the urgency of your enquiry. If you wish to discuss results please would you ask to speak to the doctor who ordered the test when ever possible. Please ensure that you are available to speak on that day if  the doctor is unable to contact you they may leave a message asking you to phone back.

How to request a home visit?

Home visits are intended for the elderly or housebound patients. Children can usually be brought to the surgery. If you think you may need a home visit we ask that you try to call before 11.00 as the GPs will usually try to visit you between their morning and evening surgeries.  

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