Appointments with the GP or practice nurse can be made via reception or using the EMIS access system
Please remember that the majority of doctors appointments are 10 minutes long. This is in keeping with other general practices nationally, and enables us to balance the demand of workload within the surgery.
We ask that if there is more than one issue that needs to be discussed that this can be dealt with within that time. The doctor or nurse may ask you to make a further appointment if he or she is unable to cover all the issues in that appointment slot.
If we do not have available routine appointments to fit with a need and a patient feels their problem cannot wait until the next available offered, they will be told that a GP will call them back to assess the appropriate pathway for them. For patients who need to be seen, this will involve bringing them in to an "extra" slot created specifically by the GP. If through agreement between the GP and patient an alternative plan is more appropriate, this will be made.
Many issues can be dealt with by a phone call. The receptionist may offer you this option or you can request a telephone consultation with a GP. If your usual GP is at work you can arrange for a call back from them that day, or, if they are not at work, you can arrange a call back for another day. If you do not have a usual GP, or need to speak to a doctor that day, you can arrange a call back from the "On Call" GP. Please let the receptionist know the urgency of your enquiry. If you wish to discuss results please would you ask to speak to the doctor who ordered the test when ever possible. Please ensure that you are available to speak on that day if the doctor is unable to contact you they may leave a message asking you to phone back.
Home visits are intended for the elderly or housebound patients. Children can usually be brought to the surgery. If you think you may need a home visit we ask that you try to call before 11.00 as the GPs will usually try to visit you between their morning and evening surgeries.
In November 2017, Grantley Medical Practice was presented with a good practice award in recognition of Excellence in Education and Training from NHS Education for Scotland.View Details